A company that manufactures and distributes medical imaging equipment has constructed a Customer Experience Centre in Melbourne. It includes a fully functioning operating theatre and enables hands-on experience of the latest versions of equipment and software.
The new facility, which has been built by Olympus Australia, also features a fully functioning endoscopy room.
All the medical suites have full digital integration, including centralised equipment control, HD video streaming, HD documentation solutions and one-touch equipment set-up.
Similar demonstration and training areas are available to customers of other Olympus divisions, including an integrated microscopy laboratory, and a digital camera and audio recording display for hands-on experience of these products. Industrial customers will have access to products utilised in non-destructive testing, remote visual inspection, materials analysis by X-ray fluorescence and high-speed imaging. For facility managers and others, it means equipment evaluation is going to be much easier.
Below the Customer Experience Centre is a new National Service Centre, where clean-room conditions have been established to disinfect, assess and repair Olympus equipment in-house. It features a viewing walkway around its perimeter, giving customers the chance to view the highly skilled work that is undertaken to repair their equipment.
