Specialist in battery power supply and data centre infrastructure, UPS Solutions has increased its general operational efficiency from 50 percent to over 75 percent, owing to assistance from IT security giant ManageEngine.
UPS Solutions engaged ManageEngine to not only assist in skyrocketing productivity, but also decrease dependence on multiple monitoring tools. ManageEngine can be credited as contributing to efficient device management, illuminating visibility into network performance and allowing UPS Solutions to thrive as a unified monitoring and reporting platform.
The data centre infrastructure specialist delivers an array of critical infrastructure products and services – such as UPS (uninterruptible power supply) systems, cooling solutions, batteries and remote monitoring solutions – to small businesses, multinational corporations and government organisations.
ManageEngine falls under the enterprise IT management sector of Zoho Corporation and is responsible for the cybersecurity and IT maintenance of over 5000 organisations in Australia and New Zealand, and more than 180,000 organisations globally.
Secure and stable IT an essential
ManageEngine was tasked with assisting UPS Solutions in monitoring and providing security solutions to a variety of customer environments, from smaller edge computing facilities to data centres containing over 800 racks.
UPS Solutions data centre solutions manager Shohel Khan.
UPS Solutions data centre solutions manager Shohel Khan explains that 24/7 communication and customer support is conducted via email. Additionally, UPS Solutions has over 1000 devices that demand real-time monitoring.
“Ensuring a secure and efficient IT environment for end users is crucial,” says Khan.
SNMP guarantees adaptability and visibility
ManageEngine presented OpManager as a tool for UPS Solutions to achieve optimum and sustainable operational efficiency.
A reputable network monitoring software solution, OpManager analyses company performance and productivity, in addition to delivering protocols for the real-time management of a wide range of network devices.
In evaluating UPS Solutions’ performance, ManageEngine relied on Simple Network Management Protocol (SNMP) in catering towards the numerous security needs of UPS Solutions’ customers. For devices that reject SNMP, OpManager provides a protocol converter.
ManageEngine’s unmatched adaptability in network monitoring enabled UPS Solutions to collate historical data and sustain thorough visibility into its infrastructure.
Troubleshooting time slashed
Khan praises OpManager’s automatic adjustment of thresholds, as it has eased the process of issue identification and subsequently slashed time spent on troubleshooting network lags and faulty devices.
“OpManager has allowed us to consolidate our monitoring and reporting activities, resulting in more efficient operations and a higher quality of service for our customers,” says Khan.
ManageEngine equips UPS Solutions for the future
Khan is hopeful that the implementation of OpManager will steer UPS Solutions in the right direction for the new year amid an Australian climate of ongoing demand for data centre capacity and power and cooling support.
“ManageEngine’s strong community and global presence has further strengthened our confidence in the product and its continued effectiveness in meeting evolving IT and data centre solution requirements,” says Khan.
Photography supplied.
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