The NSW government has digitised the application and renewal process for professionals who want to secure their High-Risk Work Licence.
The licence must be renewed every five years and is required by SafeWork NSW for jobs such as operating machinery, working with scaffolding or undertaking rigging.
Customers can apply for it online through Service NSW and will then need to visit their nearest Service NSW centre if they require a photo.
Once obtained, the holder can add the licence to their wallet in their Service NSW app, which is available for all current licence holders with a MyServiceNSW account.
Licence holders will also receive email or SMS notifications advising them that they can renew through this digital process.
The road to digitisation
Between 75,000 and 100,000 High-Risk Work Licence transactions are conducted every year in NSW.
The state government has pledged $62.5 million to the Licence NSW platform in the NSW 2024-25 budget.
That investment, says the government, will help replace legacy technology and improve digital licences, enhance the Service NSW app and deliver a new Digital ID and Wallet.
“Digitising this process will save workers money and time and should benefit approximately425,000 current High-Risk Work Licence holders in NSW,” Work Health and Safety minister Sophie Cotsis says.
Facility management job satisfaction remains high, despite surge in workload
