For more than 30 years, 101 Collins Street has stood as Melbourne’s benchmark for premium commercial space. Known for its 6-star service standard, this isn’t just another office building – it’s where Melbourne’s most influential meet, create and thrive. But even icons need to evolve.
The challenge was uniquely complex: How do you digitise premium experiences without compromising the refined elegance that defines the brand? Enter HID’s partnership with Kodaa, the technology innovator behind the ResiKey platform. Together, they created something entirely new – a fully customised mobile app that transforms how tenants interact with every aspect of their workplace, including HID’s mobile wallet credential technology.
The solution goes far beyond simple door access. Using HID’s mobile credentials integrated through Apple Wallet and Google Wallet, 101 Collins tenants can now tap their phone or smartwatch to access everything from building entries and elevators to smart lockers – all without opening an app or even unlocking their device.
The technology in action: Seamless meets secure
The real magic is derived from the seamless integration. Behind the elegant user experience lies a sophisticated network of connected systems. HID’s Mobile Access works through Kodaa’s ResiKey platform to connect with the Inner Range Integriti for security management, Otis elevators and Gantner smart lockers.
For tenants, the experience is effortless. Staff receive a simple onboarding invitation, download the app and add their digital credentials to their mobile wallet in just a few taps. Credentials are protected by the user’s own biometric settings (face ID, fingerprint) while cloud-based access control allows real-time permission changes.
For building administrators, the system offers equally impressive capabilities. Tenant managers can submit, track and update access requests for their employees through a centralised portal that works in tandem with HID Origo, with approvals handled seamlessly by the building’s security team. All changes are recorded automatically, ensuring complete traceability without the usual manual workload.
“The ability to quickly re-provision credentials without needing to visit a help desk has been a game-changer,” Kodaa and ResiKey founder Seth Khouri says.
“Users also appreciate the flexibility of linking their access credentials to wearables like the Apple Watch, which adds an extra layer of convenience, especially in environments where speed and hands-free access matter.”
Operational efficiency without compromise for property managers
The operational benefits are equally compelling. Instant credential issuance and revocation eliminate the costs and delays associated with physical card management. Real-time reporting provides unprecedented visibility into building usage patterns, while the seamless integration with existing systems means no disruptive infrastructure overhauls.
“This isn’t about digital novelty, it’s about solving real operational challenges with a solution that reflects the standard of the building,” 101 Collins Street client services and amenity manager Sam Wilson says. “ResiKey has created a platform that is not only smarter but genuinely enhancing for everyone who interacts with it.”
“This app is more than a convenience – it’s part of our long-term vision to deliver the smartest, most responsive and sustainable building experience in the world,” 101 Collins Street general manager Peter Calwell adds. “That means anticipating the needs of our tenants and continuing to set new standards for premium office space.”
The environmental impact shouldn’t be overlooked either. By eliminating plastic cards, the system supports sustainability goals while reducing ongoing material and printing costs.
Setting new standards: The workplace of tomorrow
The success was immediate and measurable. 101 Collins Street initially aimed for 10 percent user adoption within 30 days — they achieved that milestone in just one week. By the three-month mark, an impressive 70 percent of the building population had adopted the mobile application, with consistent engagement.
What makes this partnership particularly significant isn’t just what it accomplishes today, but what it represents for the future of commercial real estate. As hybrid work models reshape how we think about office spaces, buildings must offer experiences that draw people in and make their time productive, worthwhile and enjoyable.
101 Collins Street demonstrates how mobile access can serve as the foundation for these elevated experiences. By connecting access control with amenity management, communication platforms and service delivery, HID and Kodaa have created a blueprint for what the premium workplace can become.
This represents more than a technology upgrade – it’s a paradigm shift that redefines employees, visitors and corporate tenant services. When every interaction is frictionless and every service is accessible through a single touchpoint, the building itself becomes a competitive advantage.
101 Collins Street demonstrates what’s possible when innovative technology is used in service of the ultimate tenant experience. If you’re ready to explore how HID Mobile Solutions can elevate your own property, discover the possibilities at campaigns.hidglobal.com/open-more.
