Building owners value good people in property management above all else, says Knight Frank

by Sophie Berrill
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Knight Frank

The buzz in facility management is all about proptech and artificial intelligence. While these are hugely important factors in optimising FM, building owners still value good people above all else in property management, according to Knight Frank. 

Knight Frank partner and national head of asset management services (AMS) Lisa Atkins says talent acquisition had been a major focus for the firm’s AMS team. Talent had been a large contributor to its  growing list of recent wins, particularly in Sydney and Melbourne. 

“Ongoing investment in our people and focus on continuous performance improvement and excellent client relationships has seen our AMS teams across the country win several significant appointments, which continue to drive our momentum and growth,” Atkins says. 

“Since I started with Knight Frank two and a half years ago, we have focused on acquiring the right talent with not only great experience, but those that align with our values and culture. 

“The property industry is really a people business, and our people are key to our success. We look for strong, inspiring leaders to help develop our teams’ capabilities and drive delivery of best in-class service for our clients.”

Platforms and people

Knight Frank’s head of asset management services New South Wales Jeremy Prestoe, who joined Knight Frank less than two years ago, says the firm’s AMS business had been restructured to focus on clients. 

“Platforms are also important, and we have best in class systems in the industry, but really it’s all about people,” he says. 

“We find that above all else our clients value good people to manage their buildings.”

Prestoe says being the most professional property manager includes communicating with clients, and helping and guiding them to ensure their buildings are being run at the optimum level for tenant retention. 

Read about some of the impressive people managing our built environment in FM’s ‘How I Got Here’ series.

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