Crown Melbourne capitalises on big data to enhance FM
For Crown Melbourne big data has transformed how facilities management of the integrated resort complex is executed to enhance the experience of its visitors, according to engineering manager Jeremy Sampson.
The complex in the Victorian capital has grown to become an enormous site over the years, now covering more than half a million square metres, and accommodating 9400 employees and about 20 million visits each year.
As Crown Melbourne has grown so has the amount of information and data it generates from the equipment and devices constantly being operated. Sampson says only in recent years has the complex developed the capability to effectively absorb and make better use of the data it generates.
“Some of the key systems that we implemented we now have a couple of years under our belt utilising that data in our building management system (BMS), on our lift monitoring systems in the building, as well as for our work order information,” Sampson explains.
“A lot of the information, data and trends were difficult to digest previously but with big data systems we have found that it is much easier now to visualise, to find trends and to develop algorithms to predict when issues will arise.”
The process of implementing effective systems that utilise the big data has been a gradual process over the past two years, starting with just one of its hotels and expanding to other hotels and its conference centre, Sampson continues.
With over 76,000 BMS points, 1300 meters and 400 daily work orders, Crown Melbourne now accumulates a substantial amount of big data that is continuously analysed for anomalies.
“A key benefit is that we are able to use our internal resources and contractor resources more efficiently
Sampson adds that the improved access to big data has also changed how Crown’s facility managers and technicians undertake their day-to-day activities.
“A key benefit is that we are able to use our internal resources and contractor resources more efficiently,” Sampson says.
“It’s not all about saving on costs or labour it is about utilising people where they have been trained. Instead of digging though piles of data this now frees them up to use their technical knowledge and trouble shooting skills to get ahead of the game.”
To maintain Crown Melbourne’s key goal of delivering a positive guest experience in all areas of the complex Sampson says the importance of big data as part of FM at the complex will continue to grow.
“Our management really understands that in the long term FM and asset management will be critical to the business and guest experience goals Crown has in place,” Sampson concludes.
Crown Melbourne’s engineering manager Jeremy Sampson is an experienced senior manager who has held senior FM roles in Australia, the United States and China.