FM survey preview reveals shifting industry trends
In December, Service Works Global and FM magazine launched the FM Software Survey – Australia, New Zealand and Asia. Final analysis is underway, but some trends are already emerging in advance of the full report.
Research such as this is vital to the industry as it provides a benchmark for organisations to measure themselves against, as well as revealing upcoming trends by combining the insight of those who work directly in the field. Given the rapid growth the industry has experienced in the region, it will prove very interesting to see how attitudes and practices have changed over recent years.
Use of facilities management software
The previous survey of this scale conducted by Service Works was in 2012, when the use of facilities management software in Australia was still in its infancy. Back then, just over half of the survey respondents had purchased their system less than five years ago and for many (41 percent) it was the first such software application their organisation had purchased. A preliminary look at the results from 2016’s survey shows that 68 percent of FM professionals are now using software from a key industry provider, highlighting the current popularity and trust placed in these systems.
The impact of mobile
In the UK, one of the key findings in 2016 was the importance of mobile – usage of mobile and tablet devices to manage FM had increased by almost a third in just one year. In 2012, mobile technology was not yet on the horizon across APAC, but increases in functionality, reductions in handset prices and the developments in compatibility of facilities management software with internet-enabled devices have now resulted in widespread adoption. Figures for APAC will be released shortly.
Attitudes towards BIM
The Australian market was very advanced in its identification of the importance of BIM (building information modelling) in 2012, with 12 percent of FM software users already integrating with BIM software. BIM is now a mandatory process in the UK for all public sector projects, and private sector companies are reporting significant benefits due to the depth of information available, which provides building accuracy and costs savings at both construction and maintenance level. This year, respondents in Australia identified BIM as one of the top three technology trends for the FM sector, suggesting that if it becomes mandatory, FMs will be ready to take advantage of the benefits.
If you would like to receive a copy of the report when published, please request a copy here.
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