The performance of a building depends on its ability to keep people moving safely, efficiently and without interruption.
When equipment stops unexpectedly, the impact can extend far beyond inconvenience – disrupting tenants, visitors and building operations.
KONE believes that effective maintenance should do more than respond when something goes wrong. By combining intelligent technology with the expertise of its technicians, the company helps building owners and managers anticipate maintenance needs, improve reliability and make more informed decisions about their assets.
KONE’s AI-powered digital solutions continuously monitor elevators and escalators, helping them perform reliably around the clock.
Working quietly in the background, this connected approach keeps people moving smoothly, without building managers or users having to give it a second thought.
KONE 24/7 Connected Services connects equipment to a cloud-based service that continuously assesses its operation.
Intelligent analytics identify changes in performance and potential issues early, helping enable more proactive and targeted maintenance. When an issue is detected, technicians receive timely information about the equipment’s condition, helping them understand what may be required before arriving on-site.
By enabling a faster and more informed response, connected maintenance can reduce unexpected faults, shorten repair times and minimise disruption to building users.
For facilities and asset managers, this greater visibility is particularly valuable. Rather than relying solely on scheduled inspections or waiting for users to report a fault, KONE 24/7 Connected Services provides ongoing insight into equipment performance.
Maintenance information, service progress and equipment status can be accessed through KONE’s digital channels, giving customers a clearer view of their assets and the work being completed.
These insights will also support more strategic asset planning. Understanding equipment usage, performance trends and maintenance history allows building managers to identify priorities and prepare for future repair or modernisation requirements. This helps move maintenance spending away from unpredictable emergency costs and towards a more considered, long-term investment strategy.
The benefits are also felt by the people who use the building every day. More reliable elevators and escalators mean fewer unexpected stoppages, reduced waiting times and smoother people flow.
In residential buildings, this can improve the daily experience for residents. In commercial, retail, hotel and healthcare environments – where consistent access is critical – dependable equipment can support service delivery and protect the reputation of the building.
Proactive maintenance can also help extend equipment life. Addressing developing issues early may prevent additional wear or damage, enabling owners to gain greater long-term value from their assets, while supporting safety, accessibility and operational efficiency.
Connected technology is transforming the way buildings are managed, but data alone is not enough. Its true value comes from turning information into meaningful action. By bringing together continuous monitoring, intelligent analytics and experienced technicians, KONE 24/7 Connected Services delivers a maintenance approach designed around prevention, transparency and reliability.
For today’s building managers, the question is no longer simply how quickly a fault can be repaired, but how many issues can be anticipated before disruption occurs. That is the future of maintenance, and it is already connected.
To learn more about elevator modernisation and digital connectivity, visit kone.com.au
Images: Supplied
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