Making buildings comfortable with the tap of an app

by Tiffany Paczek
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BuildingIQ recently launched its mobile app designed to streamline maintenance and enable comfort management by providing a building’s facilities team with access to BuildingIQ’s 5i Platform while in the field. With the app, members of the facilities team can identify and submit issues within a facility or campus, document with mobile photos and automatically create a maintenance ticket. Features can also be enabled to allow tenants to submit service requests for automatic ticket creation. The app may also be used to engage tenants on how they feel about the space by enabling a ‘Comfort’ module. With Comfort enabled, it takes only a few seconds for a building occupant to let the facilities team know if a location is too warm, cold or just right. This vital feedback is mapped to building system status and presented through heat maps depicting the human factor of cooling and heating operations.

“Mobile applications can be great for productivity when done right,” says Jimmy Cheung, director facilities and engineering at CN Tower in Toronto, Canada. “Apps that combine both facilities professional and tenant tools in one – like BuildingIQ’s app – are potentially very valuable in delivering flexibility, utility and engagement. This is especially true as building owners, management firms and facility companies all embrace broader service offerings.”

The app is an integral part of BuildingIQ’s mobile-focused strategy to aid facilities teams by improving their efficiency and creating more powerful technology-enabled services for the buildings industry. According to Michael Nark, CEO of Building IQ, “This intuitive app integrates with our intelligent energy management platform, allowing the user to document, assign, track and verify tasks in real time. The tenant-facing features are a key step in allowing people working within a building or campus to act as an extension of a building’s sensors and fault detection system, so that issues can be identified and resolved quicker.”

Facilities manager features: streamlined operations and insights

Using the Service Centre module, each member of the facilities management team can create and manage work tickets that they have created or that have been assigned to them – all in the moment to improve efficiency. The Service Centre module provides an overview of all work orders so that managers can ensure operations are running smoothly in real time.

By enabling the Comfort module of the BuildingIQ mobile app, facilities teams will be able to gauge the ‘human’ impact of their heating and cooling strategies by effectively turning tenants into the ultimate building sensors. Everything is made simpler by using the ‘Goldilocks’ principle – a tenant is either ‘too hot’, ‘too cold’ or ‘just right’ at any time during the day. When submitting comfort information, feedback will be tagged by location within a building by floor and, more specifically, by the space or zone on that floor. The data can then be used to create heat maps to correlate hot and cold comfort calls with building system settings. This will encourage more real-time feedback, replacing hot and cold calls that occur only once discomfort has escalated to a point of disruption.

By using the BuildingIQ mobile app, facilities managers will also be able to:

  • configure whole floors or spaces within floors
  • obtain a quick overview of aggregated feedback across all tenants and locations
  • see static information about comfort and energy management, and
  • engage with tenants directly.

The BuildingIQ mobile app is designed to be used by those with a current Facility Worksite subscription. The BuildingIQ mobile app is available for download via the Apple App Store or Google Play. Learn more at

Image: 123RF’s everythingpossible ©

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