Following last year’s updates to Australian data privacy regulations, many businesses are facing pressure to report data breaches correctly and ensure they follow the mandatory processes to manage, store and report their data to the state.
According to the FM Software Survey from Service Works Global (SWG) — an organisation which specialises in computerised maintenance management software (CMMS) — 41 percent of respondents reported that data and system security will be a challenge in 2019, with 33 percent highlighting IoT, sensors and smart buildings as a trend for their businesses. In addition, budget remains in the ‘top spot’ of FM industry challenges at 59 percent, where securing funding to invest in smarter technology solutions in order to upscale building efficiency and manage data streams successfully, has proven difficult.
The increase in smarter builds and workspaces means more data is now becoming accessible to FM staff, particularly with some of the latest sensor technologies that can be placed on assets to monitor conditions, record temperature readings and flag any operational faults that require immediate attention. Knowing what to do with this additional information and how to store it safely is an emerging challenge to the FM sector.
To prevent some of these issues, businesses have started integrating FM software with other systems — including building management and security access systems — in order to improve data accuracy and streamline services, which has assisted facilities managers with making important business decisions.
Some of these CMMS platforms have facilitated this by allowing users to set up access to areas for key personnel while preventing unauthorised users from entering certain areas for additional security. Staff can also be granted temporary access to a location on site to complete a task with access revoked once the job is completed.
The integration of CMMS and HR systems, for example, allows FM staff to receive the most up-to-date information on staff members including new starters, where they can assign roles based on their credentials. This has helped with the necessary preparations for desk space and security passes within the specified facility, along with a reversal process for staff leavers.
All data and reports can then be viewed through easy-to-read tables and graphs that can be shared and accessed by different departments to strengthen their operation’s infrastructure.
Choosing software for data management
Whether businesses are selecting their first CMMS or integrating it with another system, consideration should be given to the following:
- Do you have a clear idea on what you want to gain from the data?
- What are your objectives for the projects so you are able to find the answer in the data?
- Ensure that the software/s selected meets your business goals/requirements
In this computer age, data management is paramount to maintaining company operations. There has never been a more important time to ensure FM staff is able to safeguard confidential, personal information, while complying with legal obligations.
To find out more on this topic, SWG has prepared a white paper, which is available on its website swg.com.