JLL tackles maintenance with Services on Demand platform

by Editor
0 comment
Rafael Niesten and James Peterson

JLL has enlisted the help of Bricks and Agent to release a new Services on Demand platform across its managed properties in Australia.

JLL Services on Demand enables tenants to quote, schedule and procure maintenance services. Bricks and Agent is an Australian company that developed a property management platform. It aims to solve problems in property maintenance and repairs.

The solution it developed for JLL, as part of a three-year deal, connects stakeholders like facility managers, business owners and trades in what it’s calling the ‘Uberisation’ of a series of processes that are typically manual.

James Peterson (pictured right), head of asset and digital development at JLL, believes many tenants will downsize or outsource facility management teams as a result of the pandemic, and are therefore keen to leverage the scale of pricing and risk management of the property manager and landlord. “Accordingly,” Peterson says, “JLL has collaborated with Bricks and Agent to expand and personalise its existing platform to now be able to offer tenants in JLL-managed properties all the services and pricing it has in place for managing the base building.”

Services will include cleaning, plumbing, security, electrical and handy works. JLL Services on Demand automates the connection of a pre-approved and priced marketplace with tenants in real time. Notifications of the service providers’ arrival on-site, photos of completed work, feedback and secure payment enable works to be scheduled and delivered simply, which “creates significant efficiencies in a ‘tenant facility manager’ role”, says a media release.

Bricks and Agent was founded by Rafael Niesten (pictured left) and Jon Stul specialises in property maintenance and workflow software. It has desktop, mobile and omnichannel options as well as bot options. 

There are more than 480,000 users on the platform from some of the largest property managers in Australia and globally.

Photo by Greg Fonne/The Photo Pitch

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More