OCS Group, UK’s largest family-owned facilities services provider, now offers total facilities management (TFM) services and end-to-end solutions to Indian clients.
OCS Group has invested Rs. 200 crore in best-in-class high quality service providers in India, such as Absotherm Facilities Management (engineering), Radiant Hospitality Services (housekeeping), Cannon Hygiene India (hygiene and sanitation) and Central Investigation & Security Services (CISS) (security services).
The company can now directly deliver core facilities management services such as engineering, cleaning, hygiene, security and other facilities management services to Indian clients without appointing multiple subcontractors. The number of people employed in various OCS Group operations in India is approximately 22,000 and OCS Group is focusing on job creation and skills enhancement of its employees.
Chris Cracknell, chief executive officer of OCS Group, comments: “India is a powerhouse in the global economy and the OCS Group reiterates its long-term commitment to this market through a single brand yet multiple business units. As the economic forecasts indicate an increasing demand for core facilities management services as well as increasingly high expectations from the workplace, OCS Group aims to become the preferred facilities management partner. We will be offering a fully integrated back-office function coupled with a multi-service management team, cutting edge delivery models and lean process engineering.
“India will soon be a major contributor to our global turnover. The OCS Group family in India is already 22,000 people strong and we aim to double the size of our business and people employed over the next five years to deliver double-digit growth strategy during this period. By offering professional training and providing gainful work we, at OCS Group, are creating sustainable solutions for Indian businesses and Indian citizens.”
Heather Suksem, chief executive officer for South Asia, South East Asia and the Middle East at OCS Group, adds: “OCS has had a presence in India for the last 20 years and thanks to the huge affiliation between OCS Group and India, it’s been our desire to really grow our business here. Over the last few years, acquisitions have been in the forefront of our group strategy, coupled with OCS Group’s business integration initiative we now have a strong pan India presence enabling us to support local, national and international clients. We have a clear strategy to integrate our service-oriented branch structure and to consolidate and expand our established markets while developing new emerging markets.
“As a business with over 100 years experience focused on customer service, we recognise that all customers have specialist requirements and will continue to develop market sector specialisation. In India, we are already very well established in key sectors such as hotels, malls, manufacturing, commercial and residential and we intend to utilise our global and regional expertise to capitalise further on key markets including healthcare, aviation and education, among others.”
The executive management team of OCS Group in India now comprises Pradip Menon, MD of Absotherm Facility Management; Sheldon Simons, MD of Radiant Hospitality Services; Prashant Sule, MD of Cannon Hygiene India; Ramesh Pimple, chairman and K. N. Pimple, MD of CISS; and Narendra Arora, financial director.