Office concierge pioneer First Contact expands

by Tiffany Paczek
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Premium workplace and front of house specialist service provider First Contact has confirmed its Asia-Pacific expansion with the opening of a Singapore office in January 2019.

First Contact adopts a service culture typically found in luxury hotels and modifies that service to enhance front of house in premium commercial office buildings and workplaces.

Since pioneering the ‘office concierge’ concept in Australia in 2006, First Contact has evolved its service offering encompassing the entire client experience delivery for premium commercial assets (landlords) and workplace experience (for tenants).

First Contact (APAC) is now incorporated and open for business, with Singapore as it’s chosen base of operations. First Contact CEO, Paul Schmeja, will be personally overseeing the company’s APAC expansion and will relocate to Singapore in the new year to head up the local service offering.

“Singapore is recognised as a global hub for banking, property and consulting firms. It also has a reputation for premium hospitality with hotels like Raffles setting the benchmark for 5-star service. This combination of attributes confirms Singapore as an ideal location for First Contact to establish our first base outside of Australia,” says Schmeja.

Hospitality is a coveted employment sector in Singapore. The industry appeals to workers with a love of travel and aptitude for customer service. The First Contact model will appeal to this sector introducing our much-celebrated model of flexibility, career growth and work-life balance.

A Randstad Award Survey identified that more than half of Singapore’s employees (52 percent) across every age group, gender and educational level desire a career in the hospitality and recreational services sector.

“Singapore has an incredible portfolio of world-beating premium multi-use buildings; however, we see a tremendous opportunity to activate the service experience and lobby ambience of these buildings,” says Schmeja.

“What we have seen is that Australian FM and workplace operators are leading the way in many respects that Australia has become a sort of incubator for talent and innovation in the global workplace management sector.

“Timing is everything, building owners and managers are now starting to ask the question if the concierge could do more. The timing couldn’t be better in terms of us launching into Singapore.

“And many companies are seeking to enhance the humanisation of their workplace. We are seeing an increased demand for a hospitality mindset in corporate environments more than ever,” says Schmeja.

Read more of FM‘s coverage of First Contact here, or visit the First Contact website for more information.

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