Schneider Electric announced its new EcoCare service plans for Building Management Systems (BMS) earlier this month.
The digital service is designed to help facility management teams predict, prevent and resolve operational issues using a combination of remote and on-site specialists.
The company says that its EcoCare for BMS combines 24/7 monitoring, AI-driven analytics and expert support spanning both remote operations teams and on-site field technicians to help teams detect and address issues before they disrupt operations.
The company’s website displays two main plans that are available to customers. The Core Service Plan offers customers the ability for the site to be connected to Schneider Electric’s EcoStruxure Building Advisor Portal, preventative maintenance services such as optional scheduled checks and inspections of the non-connected BMS and HVAC (heating, ventilation and air-conditioning) equipment, and access to remote experts who can remotely operate the BMS, as well as provide fault-finding and support to on-site teams.
The Advanced Service Plan meanwhile offers monitoring and condition-based task generation of HVAC asset health by Schneider’s team of experts, and gives facility management teams access to dashboards and reports showcasing energy performance and carbon avoidance.
A digital services support plan such as this, according to Schneider, can achieve up to 25 percent energy savings, 45 percent less downtime, a 30 percent increase in operational efficiency and 60 percent fewer occupant complaints compared with traditional reactive building maintenance approaches.
“The old model of reactive maintenance just doesn’t work anymore,” Schneider Electric vice president of Services for US Digital Buildings Tyler Haak says.
“EcoCare for BMS represents a new model for building operations, bringing together digital intelligence and service expertise to shift from reactive maintenance to predictive, proactive performance.”
Haak notes that facility teams are expected to keep buildings running efficiently, manage issues as they arise and do more with fewer resources. To do so, they need real-time visibility and predictive insights to stay ahead.
“Our latest energy technology helps teams identify issues earlier, reduces downtime and keeps critical systems running smoothly, while delivering better experiences for the people who rely on those buildings every day.”
The company notes that its latest service has specific implications for improving resilience, efficiency and occupant experience across commercial buildings, healthcare facilities, campuses and industrial sites.
Image: Arlington Research, Unsplash
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