Service Works Group has published a white paper that examines how mobile technology is transforming the way in which businesses can operate, with a particular focus on its impact in facilities management and field services.
A new white paper by Service Works Group entitled Mobile Technology: A Global FM Trend looks at the growth of consumer portable devices, from tablets to large format smartphones; and discusses how, together with web and cloud computing, the technology offers rapid rollout, cost effective implementation, shorter training times, greater resilience, more flexibility and higher productivity in the workplace environment.
According to Service Works Global, for facilities managers, moving to a truly mobile solution enables them to enjoy greater flexibility while on the move, resulting in more efficient scheduling, streamlined task logging, as well as improved productivity and accuracy, all of which ultimately improves customer service for end users.
The company adds that, for field service engineers, mobile devices make online collaboration with industry experts possible, thereby improving job rectification times and first-time fix rates, as well a supporting QR code functionality to scan and access asset data or service history for more optimised asset management. In addition, most mobile devices also have in-built GPS systems for both short and long-term facilities planning and management.
The mobile technology guide also examines the importance of carefully selecting the hardware and operating system and choosing a software vendor, and highlights essential security considerations.
To receive a complimentary copy of Mobile Technology: A Global FM Trend, email info@swg.com.
