Technology is improving hard facility management services

by Benay Ozdemir
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After the pandemic hit the world, technology expanded and overtook a change in services. It allowed facility management operations were able to ensure business continuity. 

The digitalisation of transforming hard facility management services simplifies the experience for managers, professionals and building service contractors. Alongside  maintaining it to save time, money and stress. 

There are two types of categories of services on offer in managing facilities : hard and soft services. These are equally as important ensuring that businesses have the responsibility to maintain the health, safety and welfare of the building’s occupants. 

Hard services relate directly to the physical structure of the building – ensuring the safety and welfare of its employees and visitors. These are non-negotiable services which include:

  • Gas, plumbing and heating,
  • building maintenance work,
  • lighting, electrical and mechanical,
  • fire safety systems, and
  • HVAC systems.

Soft services relate in transforming the space to a more pleasant, comfortable and safe building. These include:

  • Grounds maintenance
  • Landscaping
  • Decorating
  • Catering services which include vending machines and water coolers
  • Cleaning services
  • Pest control
  • Waste management
  • Car parking
  • Workspace management 

Spend less time and incorporate tech 

To ensure better productivity in ensuring your facilities physical space is up to spec, incorporate Internet of Things (IoT) technology which embeds sensors, software and other technologies for the purpose of connecting and exchanging data. Revitalise the space in using smart technology that allows seamless communication on the spot. Digital systems record, monitor and adjust each interaction causing a minimal human interaction. By analysing the data, the team will be able to make improvements to their systems – without compromising too much time. Establishing a client/tenant portal will allow less time spent on planning and filing paperwork such a s generating a system that allows the tenant to signal a problem. 

Another aspect in incorporating technology is to ensure regulation with contractors and renovators. This can include software to schedule check-ins, monitoring responsibilities and equipment used on site. It can also ensure that you do not get into the nitty gritty of legal requirements and follow the safety and health of the people involved. 

What are some methods of IoT technology?


Sensors are an imperative part of IoT technology and powers most devices. Managers are able to access data which can include – temperature, humidity, motion, velocity, or a different variable. 

Types of sensors that are used in facility management:

  • Motion/velocity
  • Moisture/humidity
  • Vibration
  • Chemicals and gas sensors
  • Location
  • Pressure

Radio Frequency Identification (RFID) tags

These are essential in facility management as they are a type of tracking system that uses smart barcodes in order to identify. These tags help confirm the identity of employees in ensuring security and data.

They can also help to:

Data analytics and visualisation tools

In order to manage the data from sensors and RFID tags accordingly, managers must equip themselves with visualisation software. These systems will allow managers to process information and produce visual reports. By generating graphs and charts, this will allow managers to see trends in resource usage, employee performance and occupancy. 

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